Peak Pure & Natural
Introduction
Peak Pure & Natural® is a company specializing in nutritional supplements formulated with high-quality natural ingredients. They offer a range of products targeting various health concerns, including heart health, blood pressure, digestion, and more. Some of their top-selling supplements are Peak Chelation+ Resveratrol™, Peak Cardio Platinum™, Peak Golden Oil™, and Peak BP Platinum™. The company emphasizes the use of efficacious natural ingredients and backs their products with a 100% lifetime money-back guarantee. Their supplements are manufactured in the U.S.A. following Good Manufacturing Practices (GMP) and are produced in FDA-registered and NSF-certified facilities.
The Challenge
Despite their strong brand and quality products, Peak Pure & Natural was struggling behind the scenes. Their previous fulfillment partner created major roadblocks:
- Poor communication that left the team in the dark.
- Missing inventory that caused costly delays.
- Inconsistent service that led to errors and frustrated customers.
As fulfillment issues mounted, so did customer complaints, putting both their reputation and growth goals at risk. To further complicate operations, print and packaging needs were being handled separately, creating inefficiencies and a lack of control over brand consistency.
The Solution
Peak Pure & Natural turned to Midstates Group for a comprehensive solution. Midstates streamlined operations by combining print and fulfillment into a single, reliable partnership:
- Flawless Fulfillment Operations: A smooth onboarding process eliminated previous errors and established complete inventory control.
- Integrated Print Services: Midstates took over printing needs—product inserts, marketing materials, and packaging—ensuring consistent branding and faster turnaround.
- One-Stop Shop Efficiency: By housing print and fulfillment under one roof, Peak Pure & Natural saved time, improved accuracy, and simplified communication.
Outcomes & Results
The impact of partnering with Midstates Group was immediate and measurable:
- Increased Accuracy: Fulfillment errors were virtually eliminated, leading to higher efficiency and customer satisfaction.
- Improved Customer Experience: With smoother operations, customer service calls and complaints dropped dramatically.
- Brand Consistency: Printed materials matched the company’s standards across every shipment, reinforcing trust and professionalism.
- Streamlined Operations: Combining print and fulfillment under one provider created efficiencies that freed up the Peak Pure & Natural team to focus on growth.
Julie McManus, a leader at Peak Pure & Natural, sums up the experience:
"Midstates Group exceeded our expectations. Their accuracy, communication, and service have transformed our operations. Partnering with them has been one of the best decisions for our business."
"Before partnering with Midstates Group, we struggled with a lack of communication, missing inventory, and subpar service from our previous fulfillment vendor. It was a constant frustration for our team and our customers. Switching to Midstates was a game-changer. Their onboarding process resolved every one of our pain points seamlessly. They even took over our printing needs, giving us the convenience of a one-stop shop.
The results speak for themselves. Midstates’ accuracy and efficiency have far exceeded our expectations, and it’s made a noticeable difference for both our business and our customers. One of the most significant impacts? Our customer service phones have gone quiet because our customers are happy and everything is running smoothly. We couldn’t be more grateful for the Midstates team!"